Sonesta Simply Suites Jacksonville - Jacksonville, Florida

Lily K

One of the wash cloths had unremovable stains on it, I couldn't tell until I wet the washcloth...disgusting. The room wasn't clean, the sofa in the common area was worn down, no support whatsoever. I was sitting so low it felt like I was seated on the floor, sofa cushions worn, dining chairs worn worse, everything in the room looks like a family of 20 lived there for a year. Corners in the bathroom were unclean. My 12 year old son keeps a cleaner room and bathroom than this place. Gym locker rooms are cleaner than this place. I can go on and on but you get the picture. The positives, it's quiet and there are no vagabonds handing around outside. The inside looks like a place where that sort of behavior is tolerated, thankfully it isn't but we didn't stay another night to find out how their weekend crowds are.

Jonathan Rodriguez

I stayed at the Sonesta Hotel while relocating and waiting for my house to be approved. I chose it because I needed a more affordable option, but I deeply regret my decision.

The hotel was absolutely disgusting. I counted at least 12 roaches crawling on the walls and floors throughout my stay. The place reeked of mold and mildew, making it impossible to feel comfortable. The level of cleanliness was far below acceptable standards, and I wouldn’t recommend this hotel to anyone.

If you value your health and peace of mind, avoid this place at all costs.
Nice staff, disgusting rooms.

Alexandria Simmons

First of all the room was DIRTY! Staying here was so bad. I had to stay for 3 weeks for a business trip and they only “cleaned” my room twice while being there! The first time they “cleaned” my room, they didn’t make my bed or clean the bathroom! They never cleaned my bathroom so who knows when the last time it was cleaned. The absolute worst part about my stay was that there were bugs in the room. DO YOURSELF A FAVOR AND DON’T stay here! The maids do not clean the rooms at all. They just straighten up. It’s so disgusting and I will never be back.

Linda Carmy

The room was nice, spacious and seemed to be newly renovated. The gym was also great. The halls and elevator have a musty smell, but once you enter your room, that smell is gone and the room is pleasant. Great price! Good value!

Tasha Harris

Kyla and Alex are the best!
They made sure my stay was highly satisfied

Thank you so much for providing great customer service❤️

Monica

The cleanliness of the hotel is pretty bad. Dried poop on the toilet, dried boogers on the walls, socks, tops and tissues from past people. The service in the front they seem to be nice to certain people. And that's literally everyone that works in the front. The house keeper lady that works in towel station switching out your linens is super nice. She was probably the best part of it all. The gym is nasty. Has huge floor stains the only mat they have is laid on the floor super dirty. Dirty towels from people working out. The washer is $5 to wash and dryer is free at least. The room comes equipped with a pretty good variety of things to cook up a delicious meal I give them that. While being in the room you kind of feel itchy out of nowhere I don't know what that was about. But this place is definitely not worth the price at all. To pay that much money at least have everything up to par. Oh and the dishwasher kept overflowing on us they didn't offer us any discount and when we went to leave the front desk lady told us to go by the next day to speak to this one lady that will give you a better price for the weekly and only sharing that with us after staying there 3 weeks. Save your money and look for something else there's lots of options nearby that are more worth it.

Sloane Hijar

This hotel used to be nice. I have stayed there many times since 2019. This last time though, never again. It isn’t the same. Very dirty, smelly, and the rooms need serious work. Our shower was cracked on the floor and they tried to cover it with a patch. Felt like a hazard. Tiles in the bathroom were coming up. Room was dirty.

Chevelle Hickman

Booked on Vrbo. Room and everything is as described. Cooktop and allows dogs so it was a great option for me. It’s clean but old smelly carpet and the bathtub was dirty. Remote to tv doesn’t work but I really wasn’t using it so didn’t ask for repair. I’m on my 1st night of 4. Quick drive to some restaurants and gas stations. Easy hwy access to get all over Jax. Polite and professional staff. Easy no hassle check in. Has pet relief areas with bags. Outdoor sitting areas but need to be swept or blown off regularly to really enjoy bc of insects, webs and debris. Offers grilling area with grill and utensils!! Large pond warning of present alligators and snakes but I haven’t seen anything yet haha. In room dishes, silver ware and a pot/pan. Auto dishwasher and soaking sink. Must bring your own food of course lol. Full size soap, shampoo and conditioner dispensers. Room service is weekly. Fitness center and laundry room and little relaxation space indoors. Full size fridge with ice maker. If you want to chill, don’t need alot of frills, grab some groceries, couple shirts/shorts, and head on over.