Quality Inn & Suites Albuquerque West - Albuquerque, New Mexico

Kalle

Hotelzimmer war ok , die Couch war dreckig.
Service war ok, Frühstück war ok.
Viele Homeless people, die Gegend sah jetzt nicht sicher aus , aber die Nacht war ruhig.

Sabrina Scholl

Wir haben das Hotel kurzfristig und vor Ort gebucht. Da wir leider ein Problem mit unserem eigentlich Hotel hatten, haben wir gefragt ob wir uns vorher das Zimmer anschauen dürften. Die Dame an der Rezeption war hilfreich und sehr zuvorkommend. Wir waren sehr dankbar! Die Zimmer sind groß und sehr sauber. Ein tollen Hotel mit einer guten Lage. Die Parkplätze sind überwacht und kostenlos. Wir haben leider zu lange für das Frühstück geschlafen, aber Kaffee war den ganzen Tag verfügbar.
Dieses Hotel hat unseren Aufenthalt und Albuquerque gerettet und angenehm gemacht.

Gillum S

The hotel has what appears to be a good location, but there seems to be some homeless near it and get out can be difficult. The staff was very good. The room was clean and comfortable. The breakfast was good and had a number of choices. The price was good.

Adaora Onyebeke

The room was very clean and the bed was super comfy, it provided just what we needed while passing through Albuquerque. The breakfast and gym wasn’t top tier but for an overnight stay it had everything we needed. Would recommend.

Russell

The only reason we stayed here is because someone else booked the room for the Hot Air Balloon Festival. We have stayed at other Quality Inns before, and this place really needs to step it up.
Another couple with us had their AC broke, granted it was fixed an hour later, but you’d think they would look at the room before it was inhabited.
We were told the rooms were only accessible from the inside, important for the part of town we’re in for a safety issue, but that was a lie. Our room had one light bulb missing, which was then clearly borrowed from another room as when given to us it was still warm. One set of outlets weren’t working at all and the maintenance person was gone for the day so it wasn’t fixed during our stay. Place was in a sketchy part of town, which they can’t help, but the security was not there half the time. We also couldn’t use their stairs unless it was an emergency.
Lastly, their breakfast ran out at 8; which during an international festival you would think they would be better prepared.
Seeing the management team arrive in a Mercedes, you would think they could afford a more pleasant experience. We have stayed in several Quality Inns before, and know what to expect: a budget friendly experience that still is comfy, but this really fell flat. This management team really needs to step it up.

Hawk Mikado

The owner/manager of the hotel is great. We came in late, I had made a reservation but accidentally put it on the wrong date and he was able to move the reservation to that night because they had availability. The beds were comfortable and we got a great night rest. The next morning they had a real egg breakfast, we really enjoyed it.

I highly recommend this location if you’re stopping in or driving through town.

Brittney Evertsen

This is the absolute worst experience of my life. I reserved two rooms for a total of $553.84 at Quality Inn West Albuquerque for 10/17/24 to 10/20/24. Upon checking in, there was a live bug on the bed (video), hair on the bed, sheets dragging the floor, what appears to be blood on the lampshade, no shower curtain, and more. The sheets had obviously not been changed between customers. I went to the front desk and asked for a refund and was told the manager would call me back In 30 minutes. He never called and I was told to call the next morning. It is now 10/29/24, I have called everyday several times to get this resolved as I did not stay. I was able to briefly reach a manager Monday the 21st and was told he would call me back, he did not. I have been given every excuse to not speak to the manager when I am able to reach the front desk. I was given the managers alternate phone number on Friday 10/25/24 and he told me there no proof of me checking out, no proof of bugs, and stated he would not issue a refund, hung up on me, and blocked me. I turned in my keys and I have pictures and video proof of the condition of the room. Had he done his job and called me on the 17th, he would know I checked out. I told them at this point I will be getting an attorney involved. I was told I’d receive a refund but was then charged $374.62. Then I received a refund for $374.62. So I still am waiting on the original refund. I have never been treated so poorly or encountered such poor customer service. Do not stay here. They are dirty and complete thieves.

Erwin Manise

This place is a dump really
Looks like a motel (don't let the name fool you) and it completely run down with (very) dirty looking wall to wall carpte in the room.
I would definitely not recommend this place.

The lock on room 116 does not work properly and has no anti burglary device anymore on the inside.

Room 114 toilet blocked completely.

Noisy rooms (outside and above).

Breakfast is basic.

The area is dodgy (loads of drunks and druggies), 1 (or 2) guards in the parking lot.