Hotel Roomerz - Los Angeles, California

Susan Davis

An utter and terrible scam. I paid them over $1700 months ago for eight nights at the Atlanta Hyatt for the gift show this week, and they only booked one night in my name. They will not answer phone calls, emails or texts. The Hyatt says they have about 7 other guests in the same situation. I am out $1550 and have no place to stay with most hotels already full for the gift show. I am filing a report with American Express to see if I can get any of my money back.

Jordan Hobson

Total Scam, do not book with Roomerz. I booked a hotel in July 2015 for a convention in Atlanta January 2016. The hotel had no record of my reservation and of course was sold out, leaving us no room, and all hotels in the area booked up. They stole my money and I will aggressively be pursuing it back.

Nick Palmer

Check out the site to save money on hotel rooms for special events. Like edc in las vegas, or Mayweather fight May 2nd, the best hotel deals are listed.

Brent Steensma

They are a fraud! They charged my credit card and quickly disappeared. There address is not correct anymore. Will have fun pursuing this!

Sol Weiss

TERRIBLE EXPERIENCE, THEY HOLD YOU AROUND YOUR NECK AND CHOKE YOU TILL YOU CAN'T VERIFY IF IT'S TRUE OR NOT AND YOU GET EDGY AND DISPUTE THE CHARGE, I THINK THAT IT'S DONE ON PURPOSE IN ORDER THE CLIENT SHOULD CANCEL THAN THEY CAN SELL IT FOR MUCH MORE, BUT I DO NOT KNOW FOR SURE IF IT IS A TOTAL SCAM.

Eric Chia

My email below says it all:

Roomerz,

Clearly, your attempt to resolve this issue last minute is far too late and utterly useless. I have never encountered a booking website with service as terrible as yours .It is one thing to not have a PREPAID reservation available, but to leave your customers in the dark is another.. It is shocking that a company such as yours operates in the service industry.

I, along with many others, were already forced to leave the hotel and pray for availability elsewhere. Not only were all the hotels within 15 miles completely booked, the prices of all hotels in Atlanta are, of course, increased. I booked my room for this Atlanta show months ahead of time to avoid situations like these. Now, I am forced to find a hotel 20 miles away that greatly inconveniences me during these crucial show dates.

My original, PREPAID reservation included 8 nights at this Hyatt Regency, from 1/8 - 1/16. I guess I was one of the lucky ones, because my reservation was actually found in the Hyatt system but only for 4 nights (1/12 checkout). I immediately tried to notify Roomerz about the problem and refrained from checking-in for 30 minutes, standing in the lobby. I could not get anyone to answer the phone and was greeted with the answering machine every time. I was left with no other option but to check-in and to try to resolve this issue later on. I emailed Roomerz that same night, and miraculously, someone responded to my email. Margaret Harris answered, " Please rest assured, you will have your room for all dates needed." Not knowing any better, I thought everything would be taken care of and did not look for other accommodations.

I followed up everyday and was never again updated by Margaret or Roomerz. On Monday, I repeatedly called the office and was never able to reach anyone. I left messages but they were ignored. Come Tuesday morning, 1/12, I was forced to check out. I was left to fend for myself and look for accommodation elsewhere.

In short, I will never be using Roomerz again. This issue has cost me more time and money. You can be sure that I am issuing a chargeback on my credit card for this reservation.

Scot Gladstone

SCAM. DO NOT BOOK WITH THEM.

Allison Arnoult Worrell

Total scam!!! Do not use!!