Hotel Hackescher Markt - Berlin

Samrah E.

I recently stayed at Classik Hotel Hackescher Markt and had such a wonderful experience. From the moment I walked into my room, I was impressed by how immaculate it was, incredibly clean, modern, and beautifully presented. It felt cosy and welcoming straight away. I especially appreciated the thoughtful touches, like having an iron in the room, which made things so convenient. The heating worked perfectly during the chilly Berlin weather, and the shower had great water pressure, which was a lovely bonus after long days of exploring.

The breakfast each morning was absolutely delicious and genuinely something to look forward to. It was a classic breakfast selection done perfectly, with their own homegrown honey and incredibly fresh, delicious croissants that tasted amazing. It really set us up for the day.

A special mention has to go to Supun, who truly made our stay even more memorable. He was amazing, so professional, caring, and genuinely helpful. He gave us fantastic advice about food spots to visit and which trains to take to get around Berlin quickly and easily. He even took the time to show us how to use the storage lockers and regularly asked how our stay was going. You could tell he genuinely loves Berlin and takes pride in his job, which made such a difference to our experience.

Overall, I would highly recommend this hotel to anyone visiting Berlin. It is cosy, clean, well located, and staffed by people who truly care about their guests. I would happily stay here again.

Elizabeth K.

Only negative comments, the hotel has no reception staff, we didn’t like this. It was a self check in and out, fine for an Airbnb but not an hotel. The hotel stated that rooms would be serviced after two nights, ours wasn’t, however we contacted the hotel chain via their email and within 15 minutes two staff arrived to service the room.
Many positives, the location of the hotel was perfect, close to the rail network and trams outside of the hotel.
The rooms were clean and comfortable, the location was quiet.
Breakfast was good for continental, you would not go hungry.
There was a public area where you could get drinks and snacks, with an honesty box for payment, a nice touch.
Overall a good location and nice hotel.

sh23203

We booked this hotel by accident, intending to book the Classik Hotel Alexander Plaza. Reeeaaally wish we got that one right. ||Started out by not recieving pre-check in info by mail for everyone. When we arrived, the lobby smelled of overripe fruit and was full of fruit flies. No employees to be seen, and the check in-computers did not work. Tried calling but were not successful. Eventually one friendly but seemingly confused kitchen employee turned up and was able to tell us that check in was closed until 15:00, and that the machines had been broken for days (no info of this unless you ask, though). Then kept asking if we were checking out. As we then needed to store luggage until 15:00 we checked out their storage lockers, where 1/3 was occupied, 1/3 broken, and 1/3 too small for our luggage. We were told by said employee that he and another employee who was there would handle our check in and store our luggage until we got back, but was unable to tell us where. He ensured us it would be ok and that he would be there when we got back.||We decided to head out and when we got back, to no surprise no one was there. Eventually two completely different employees turned up, who were also fully confused, running around like headless chickens, one of them not even in uniform. They had no clue about our rooms, the luggage we stored or the employees we talked to, and seemed to get annoyed when we kept asking where they put our luggage. When they eventually were able to manually check us in they could for some reason only produce 4 room cards for 7 people, and one of them was marked for the wrong room.||When we got to our rooms luckily the luggage was there but no one seemed to know this until we got there. Bedroom itself was ok, but rooms all overlook a noisy, busy tram stop and a sex shop. Water bottle and glasses were dirty, as was the shower which was also full of black mold and silverfish. Beware that for a two night stay there will be no housekeeping, no towel service or emptying bins. ||Breakfast was minimal and just ok. Floors were incredibly dirty and sticky. ||Checking out only 2/4 rooms had gotten the check out info on email so we eventually gave up, left our cards and left. ||What a bummer that this is what we ended up with for a special celebratory family trip. Won't ever come back here.

Trip.com M.

Like the room a lot. Very nice price for the location.

Noa G.

We stayed at the beginning of December. The location is excellent—easy to reach by public transportation, and convenient for getting around to any part of the city from there. The hotel and rooms are very clean. We had a deluxe double room that was spacious and comfortable, more like a small apartment. The beds are top-notch, especially if you prefer a firm mattress. The staff speaks German with very basic English, but since most services are self-service, you rarely need their help. Breakfast is plain but enough to get the day started. There's storage space for luggage after check-out. We'll be back in the future.

Siobhán M.

Great location, easy access, lovely large room, clean, quiet and comfortable. Breakfast is basic but fine. No milk in the room or breakfast tea. Having no reception means no one to ask those little questions about local restaurants etc but we knew this when we booked. I guess it just lacks that human touch! But saying that would happily recommend this hotel. The storage facility is excellent. And lots of beautiful boutiques and great shops nearby.

Mernush A.

We stayed one night here. Fresh fruits at the reception is a very nice welcoming touch in particular bc we arrived after 1 a.m.! Our room was on 1st floor and faced the tram stop, so it was noisy throughout the night. The room is warm in winter times. There was slippers which is again a super nice addition. Check in and check out is done on a screen and there is no one at the reception.

Beata S.

A very quiet, pleasant hotel. Excellent location. Hassle-free check-in and check-out. Most attractions are within walking distance. The rooms are well-equipped (kettle, coffee maker, iron, and ironing board), and the beds are comfortable. Breakfast is very tasty. Nothing to complain about 🙂 We will definitely be back.