Homewood Suites by Hilton Jacksonville Downtown-Southbank - Jacksonville, Florida

Dirk

Super Hotel, sehr freundlich und ein gutes und wechselndes Frühstück. Von Mo bis Do gibt es sogar Abends einen Snack, der so groß ist wie ein normales Essen

Taylor Summers

This hotel turned my nightmare trip into an amazing stay! The staff was incredibly helpful, the place was clean and comfortable.

Cherie at the front desk went out of her way to help me solve multiple problems on a Sunday while I was stranded in Florida due to flights and a shady used car salesman!

I could not have done what I needed to in the timetable I was working with without her! Cherie should get a raise!

Thank you so much for the amazing stay, check out V pizza within walking distance from the hotel.

Some of the best pizza I've ever tried.

Disa Marie

Rooms were nice and beds were clean and comfortable. Great friendly staff. Great location close to everything. I enjoyed taking a walk by the pond in feeding the ducks. Poolside view is okay. But I love the City view in the evening with the balcony.

EHMToronto

Great hotel. Clean bright spacious. Everything you need. Excellent front desk service. Stayed here on the way back home after a|Very long day in the car. Loved the kitchen in the suite for keeping things cold and minor prep. ||Was greeted by a lovely person at the front desk. Swapped stories about hurricanes. ||My only suggestion for improvement would be less salt in the breakfast mains and perhaps keep the dishes hotter. ||Would highly recommend this hotel.

Notra J

Great hotel, great location, room was nice, nice view from the balcony, bed was comfortable. Charlie is a great person, genuine, down to earth etc. You can tell when people are putting on a show but he wasn’t. It’s nice to meet people like him. Lastly, breakfast was the best! Every morning I looked forward to the oatmeal, French toast sticks, sausages, orange juice and fruit. It was amazing. Next time I go to Jacksonville I know where I’m staying!!

Bryan Brown

Our interaction with Lily at reception is a prime example of how poor customer service will taint a properties initial reception and overall reputation. My partner and I will be transferring our gold and diamond status to Marriott if this is the new standard of hospitality and customer service for the Hilton brand. With over 50 stays this year, we have made it a point to highlight the amazing team members at each of the properties we’ve had the pleasure of staying at - these folks are the only reason we remain a part of the Hilton ecosystem - in the same vein, when confronted with a condescending, “don’t bother me” attitude - we will make it known at both a property, and corporate level how thin brand loyalty can be. Management - please be cognizant of when you choose to be the face of your property.

ViennaMom3

The rooms are very clean and newly renovated. Charlie who manages the breakfast kept the area spotless with fresh hot food. The only negative was the sound of trains at night. Would overall recommend for a reasonably priced business hotel.

Art N

Breakfast service was excellent due to an attentive staffperson who pursued his role with excellence. Professional, warm and friendly. This place needs more service oriented people like Charlie in order to make this place a 5-star hotel.