Candlewood Suites Georgetown, an IHG Hotel - Georgetown, Texas

Fortunato Disegno

The service in this Hotel is great! Very friendly, helpful and professional. The staff really makes the best of this Hotel.

The rooms are very bad, old, not maintained at all. Seems that everything is going to fall in the bathroom. The blinds are dirty and all broken and seem that if you touch it to open and let the light in that they will fall apart. Carpets are horrible, smelling and nasty, beds are not comfortable. I not sure about saying these rooms are clean because they all look dirty and smelly. We moved 3 times until the front desk lady ( she was so nice!!!) found us the better room from all due because we run with room issues. Like not having hot water in one of the rooms.

It’s very sad that this corporation doesn’t care of this hotel infrastructure which means doesn’t care about their customers you should refurbish this hotel and update it so them would be a great place to stay for short term. As a customer I don’t appreciate to arrive from a long trip and find a run down hotel room that makes you feel uncomfortable. Simplistic fix like updates the bathroom (by fixing it) clean and fix the blinds and remove the old nasty carpet will make it much better stay.

The cost to stay in this hotel in the way it is right now is high! The online pictures don’t match with the reality of the room.

The room has full kitchenette which was the main reason to stay.

Location is great

Dianne Boyd

We loved the fully-stocked kitchenette and the spacious bathroom. The receptionist was very friendly!
The elevator has a note about being renovated soon, which is good news because its floor was peeling, but it didn't sour our visit since it's clearly being addressed, and everything else felt clean and quiet.
Finding the parking lot was a bit of a mess because of the one-way frontage road, and entering the parking lot itself is a tight squeeze, but that wouldn't prevent us from staying here again.

Silvia Anguiano

Nathan was very pleasant considerings some of the room issues and inconveniences we experienced. He remained helpful and pleasant. Very professional. Brittany also always had a smile on her face and sweet and Seth also was extremely good at getting us what we needed right away. I don’t know what this team is being paid but they should get a raise and recognition for their hospitality and willingness to out their way to help guests. Please bring this review up to management. Much appreciated.
Syl.

Szilvia Juhos

I have had an event in Georgetown,so I stayed only for one night. The location is very convenient, near to center, the hotel is clean however a bit older but this is not the Hilton and affordable. The front staff girl Abby she is so nice and friendly, very helpful. No problem with this place, again it's clean but not a fancy place and I had a kitchen in the room with coffee maker, fridge, microwave, kitchen stuff so , great for stay for a couple of days or a week.

Mary Caroline Parker

My visit to this hotel was not pleasant at all. My hotel room had mold everywhere in the carpet causing the whole room to smell disgusting, there were dead crickets in our room, every thing was moist and unclean. If that isn’t enough reasons I got bed bugs. I’m traveling for sports so I was sharing the room with my teammates and all of them had made the smart decision to sleep on top of the covers, I was the only one who slept under them and the only one who got bitten. I can officially say this is the worst place I have ever stayed, spare yourself and book somewhere else.

Alpha Sigma

The room was horrendous. Mold spread across the floor, the walls were filthy, and the sheets were stained and unwashed. The floor was sticky, with crickets lurking in the corners. The bathroom was disgusting! wet floors, grime everywhere, and a hole in the wall. The mirror was torn from its place, and worst of all, there were bed bugs in the bed. The smell was unbearable. I would never stay here again!!!!!!

John Gutierrez

My family was in to attend our son's graduation and the hotel is close to the school. That's the only positive, we had 2 rooms, one of the rooms had problems with all the lights, most of the bulbs were burnt out and all of the beds were smaller than advertised (queens were full, and king was queen). On top of that, the place didn't smell very well and the elevator was not working properly. I would never put my family here ever again. We can do better than that Georgetown.

Update**
They mentioned that a credit was provided but I received confirmation from my family that it hasn't occurred.

Rivianna Zeller

dead bugs squished into the walls, visible water stains/leaks on the ceiling. not worth 150/night. very kind and helpful front desk person though.