Alsace Hotel Los Angeles - Los Angeles, California

Elisa

Nette Mitarbeiter am Empfang. Zimmer groß und sauber. Die Einrichtung ist sehr kunstvoll, was wenig Ablagen bringt. Mir hat ein zweites Handtuch für meine Haare zum duschen gefehlt.

Morgens gab es zum Kaffee auch noch Gebäck und Obst, was wir super fanden.

Der Standort ist mitten im nirgendwo, aber wenigstens gleich weit überall hin zu kommen in dieser verdammt großen Stadt.
Drumherum gibt es nicht viel, jedoch ist der Israeli in 10 Minuten Entfernung zum Essen sehr zu empfehlen.

Nicolas Schwarz

Relativ neues Boutique Hotel. Zimmer sind schön eingerichtet und der geschmackvolle Stil zieht sich im gesamten Hotel durch. Service ist bemüht. Parken gegen Gebühr in der TG. Relativ nah zum Flughafen LAX und auch kurze Distanz z.B. nach Santa Monica.

Alia

I recently stayed at the Hotel Alsace in Los Angeles, and it’s easily my favorite boutique hotel in the city so far. The rooms were fresh and thoughtfully designed, with a cozy, inviting vibe that makes you feel right at home. They really made the most of the space, creating a warm ambiance that’s both relaxing and stylish.

A huge thank you to Cindy at check-in! She truly made our experience exceptional. Not only was she incredibly welcoming and friendly, but she also went above and beyond by offering us an early check-in and a complimentary room upgrade! Her hospitality really set the tone for our stay and left us feeling so valued.

Overall, Hotel Alsace is a gem in LA. With its charming atmosphere and top-notch service, I can’t recommend it enough!

Daniel Marzec

Stayed here over the Thanksgiving holiday, taking advantage of Alsace's Black Friday discount and I don't have a single complaint. First, the location of Alsace was exactly what I needed to stay near family who live in the Baldwin Hills/Culver City area. There aren't many hotel options to choose from around here, so finding Alsace was clutch.

Second, the service was on point. Nancy at the front desk, in particular, was very friendly and went out of her way to help me out. I really appreciated that.

Third, the rooms are comfortable, quiet, clean and have great access to hotel amenities like the pool and gym.

If you need a place to stay in the area, I do recommend giving Alsace a try! For Los Angeles, at the price point I found for Black Friday this place was a very good value!

Abiodun Bisiriyu

I had a pleasant stay at Alsace in December. Wonderful customer service, especially from Nancy, got offered free parking throughout my stay as it was my birthday vacation. Additionally, this hotel is very aesthetically pleasing in a peaceful location

Mitra Moosavi

I recently stayed at this hotel and found it to be a pleasant experience despite its modest star rating. Although the hotel doesn't have an on-site restaurant and the continental breakfast comes with an extra charge, the cleanliness and overall ambiance more than made up for it. The rooms were clean and well-maintained, featuring a tasteful color scheme that added to the comfort.
What truly stood out was the exceptional service provided by the staff and the manager. They were polite, welcoming, and attentive, making my stay very enjoyable. Additionally, the hotel’s location is quite convenient—there’s a great restaurant nearby, and it’s not far from the airport. For anyone seeking a clean, friendly, and well-located place to stay, this hotel is a solid choice.

Caley R

I'd describe Alsace as 'fine', particularly if you're just using it as a base to explore. If you want a 'boutique' hotel that adds to your experience in LA, I'd look elsewhere, as I wouldn't qualify this as boutique.

I am generally not too fussy but, having now stayed, and having traveled a lot, I am a bit surprised by some of the more positive reviews, so thought I'd add some notes I think are useful to anyone like me trying to work out if Alsace is for them.

The best part is the location (with caveats). It's a good spot between Culver and WeHo, with a few really nice restaurants, but isn't a place you'd otherwise hang out or walkaround.

The room decor is nice, it's clear there was vision, but the maintenance isn't the most thorough and lets it down i.e. there was thick dust on top of the mirror (that I see because I am tall), and the sink overflow drain was dirty etc. Just little things that indicate standards have slipped.

The room layout is also a bit odd - mine had the bed as the first thing you encounter upon entering, leaving it next to the corridor. The walls/ soundproofing isn't the best, but on par with other hotels that struggle here. Being close to the corridor means even somewhat noisy guests walking down with bags will disrupt quiet sleepers.

I stayed in a terraced room with a view of the hills, but I wouldn't say it was worth the additional cost. The terrace has very basic furniture that doesn't make it a place you want to hang out.

Front desk were friendly, but don't expect a sense of 'above and beyond'. I emailed them on my way there about potential concerns about my check-in (due to forgetting a physical bank card, which some hotels requrie for deposit - totally my stupid mistake). I'd say the response amounted to 'that's your problem'. When I got there we did manage to find a solution, which was great, but that could've been shared earlier to alleviate stress.

There's no proper breakfast available - a few pastries out on the side by the lift (that I'd avoid) and a pod coffee machine. I'd seen other reviews mention a continental, but I was never directed to this.

The hotel positions itself as boutique, but the general overall lack of service, comforts, or standards means it feels closer to a motel than a hotel.

I was also charged for mini bar snacks I didn't take. I've questioned this with the hotel, and it's been ignored. This mistake happens, it's a few dollars and it's fine. I wouldn't normally even bring it up with them if other things had been fine. But it's a silly mistake that leaves another negative against the stay.

Doog Bruce

dear CIM and fellow travelers,

i recently stayed for a week at your amazing hotel. so for context, i owned and GM'd the rose hotel in venice CA which was voted a top 10 hotspot in the world by vogue, top 60 hotspot in the world by conde nast traveler, and a host of "best of LA" awards which are too tedious to list (it includes the new york times, so there's one!). also, my little cousin Amaury is the executive chef at Le Meurice in Paris which is a two star restaurant (it's an abomination that it doesn't have three, because he is a sorcerer in the kitchen), and he is Alain Ducasse's golden child (i hope i don't have to tell you who he is!)......i've also consulted on many 5 star hotels like the st. regis, the sofitel legend and the ATH in panama city, and offered my services to donald free of charge because i love him....etc.....all this to say that i feel i may know a thing or two about hospitality!!!

soooo......the good; donald the GM is amazing, warm, friendly, looks like a movie star, and is the hardest working GM i've ever seen except for myself. he's receptive to feedback and runs a tight ship. he's a fantastic asset to your team (though could use a little polish on his luxury language, but hopefully if he's read my extensive document on the subject, he'll be up to speed in no time!!).

everything you touch, feel, and listen to should feel like the concept of the hotel; the hotel exterior seems to be a bit of baja cool with a splash of wes anderson (this is a good thing!). the colour palette is soothing and deserty, it's quiet, the music is subtle and oozes "the alsace", the crowd are cool but not in a "cool" way, just chilled back and curious just how i liked my guests at the rose to be. it's important that when the guest first arrives at the front desk the host is the last barrier between their hell travel and luxury, and they should also reflect the concept of the hotel. by and large this was achieved with the AMAZING nancy (may i suggest you give her a promotion and a raise!), mixed with the laid back and quirky vibe of evan and josh. cindy however we'll get back to later. they were also super helpful and friendly and by the end of the stay (even with abel) i felt we were family, which is what a hotel is supposed to be.....a "home away from home". the rooms are immaculate; super clean, and easy on the eye with no bells and whistles, the fridge looks cool, the showers are great...all this is fantastic. you could probably use a kitchen, but with the excellent chulita next door and a plethora of delicious restaurants up the street, maybe it's not necessary. it's great that you serve boxed water. good for you and good for the planet....and there's an abundance of it on demand.

the bad: i have never EVER been spoken to in 35 years going to luxury hotels all over the world from bora bora, to shanghai, to seoul, to new york, to bangkok, to paris, to the seychelles, to l'ile maurice, to panama, to st. barths, to jamaica,....etc etc how i was spoken to by your front desk manager cindy. i won't go into details, but the term is that it was an "abomination". i was in a state of shock days. what made it worse is that she did it in front of nancy (you can ask her for her version), who is a member of her staff as she's supposed to be the front desk manager and leading by example. how is nancy supposed to learn how to speak to guests with a manager like that? if this had happened at the rose, she'd have been fired on the spot

i have really nothing but great things to say about "the alsace" (except being from the basque region in france and living in mexico, it's pronounced "al's ass" or "alz ass" and not "alz ace"...but each to their own i guess, at least nancy after 100 tries got it right....love you nancy!).

this is what a hotel is supposed to be like. it's a little treasure, and having sold the rose in 2019 have been looking for "my" hotel......and after 5 years of wandering lost staying at establishments like "the proper" for my "home away from home", i've found it.

it's A GEM. GO!!!

with love

iggy