Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr. - Jacksonville, Florida

Nick „GunSmoke“ Marshall

My wife and I had a mini staycation. It was a surprise for her being an amazing woman! The check-in process was amazing! The location was very convenient to where I took her on an impromptu date. I had briefly been in the room to lay rose petals (which I cleaned up before leaving). Upon us arriving together and getting to the room, she had had a long day and needed a shower. Our shower had visible, what appeared to be, mold. I found a leftover bar of soap on the shower door frame. The bathroom sink didn't want to drain properly.

Now I'm a blue collar guy. I'm not crazy picky. Things get missed (soap) sink not draining (meh) mold or moldy stains (that's a bit much) But my biggest complaint I have is... the pillows were paper thin once any weight was placed on them. I had to fold one in half with one underneath to give any semblance of a pillow. BUT! The bed felt as if it was a cushioned brick with minimal suspension support under the padding. Every turn in the bed left my back hurting. Needless to say neither one of us had a good night's sleep.

Once my wife and I got home. We put our overnight things away and took a nap because we did not sleep well at all.

If you're provided this hotel as an out of town work hotel for a long period. I can see how it would be... acceptable. But for a one night relaxing stay away from home. Maybe look elsewhere.

Karen B

This hotel was perfect for our stay. The shopping is all within walking distance. The hotel offered an excellent breakfast. We received a free upgrade to our suite which had everything we needed including a full fridge and a small fully equipped kitchen which allowed us to save some $$ when we took home meals from the nearby restaurants. When we switched rooms, Sikkina the manager and Robert (a maintenance man I think) personally helped us and greeted us with a smile every time we saw them. The rooms were spacious and quiet. I would go back!

Hawaiiantropics

Decent price and a great location. Near the Isle of Palms, plantations, close to downtown Charleston and lots of shopping. Nice breakfast each morning and they had a weekly evening event that my husband really enjoyed. The rooms are run down but were perfectly adequate for our needs.

Jean W

Cannot believe this is a Hilton property. This place needs to be torn down and rebuilt. Checked in and no running water for 6 hours. Curtains were shredded and dirty. Dishes dirty; food stuck on ottoman. Bath towels are dingy and hard. Carpet filthy and needs cleaning. Smelled like raw sewage in the hallway in morning hours. Heating and air thermostat need to be replaced. So glad we travel with cleaning supplies. Should have read reviews before I made reservations. UNBELIEVABLE!

Melodie Demirel

We had the worst stay at a Hilton Homewood on midtown in Jacksonville FL Sept 2024. The staff were very kind but the room so gross.
When we first came into town, we were in a hurry to change our clothes and make it to a dinner meeting on time. The Hilton system was down so it took a while to check into our room. The assistant manager was very kind about it even though it was super frustrating for us. When we got to the room, we didn’t take the time to look around, we just changed and left because the Hilton server being down had made us late for our meeting. By the the time we had come back it was so late at night and I had two small children with me, that I felt like I couldn’t do anything about it. Plus, I was concerned a late night notice about an unclean room might be akin to “never send your food back at a restaurant”… I could tell it was unclean but I truly didn’t understand the full extent until morning light. The sheets were actually clean, thankfully. The other stuff we noticed was a musty moldy smell, water leak stains and peeling paint across the ceiling, stained and ripped curtains with spots of body fluids (I’m a nurse, I swear it was old blood) on them— the stains were so bad that the probably once white curtains were like tie dyed yellow and brown. Generally dirty room with dust dirt and hair, shower covered with scum and shower curtain rod literally falling out of the wall, door hook and door peek hole cover broken, cockroaches, and there was even a plastic outlet cover in our bedding which we had to take fitted sheet and everything off to find it under us. A blood spot on the sleeper sofa mattress, hair in the shower drain, and the icing on the cake was that the bed mattress and sheets were really very uncomfortable , so even though the sheets were clean, we didn’t sleep well. I took photos. I couldn’t believe it. And in such a nice area. I was coughing in the night and morning and I’m allergic to mold. We shared at checkout and the lady was very kind about it, said someone would be in touch. But no one called. Then, we left a concern on Hilton corporate, received a case number confirmation and never heard back from them either. If you like to sleep with roaches around other peoples bodily fluids and then have to pay for that, this is your place.

Don Pierce

So upon booking asked for a ground floor, close to the lobby to accommodate part of our party’s needs. Upon arrival was told nothing available and had to be moved to an upper floor. Also was informed the carpets were in process of being cleaned and to use caution as would be slippery. Stepped out side as to cool down and not get into a pissing match. After returning back in to discuss this matter and inform them that the prearrangement was made over the phone directly through the office not through any booking agent. The person seemed as though I was interrupting their personal time and wasn’t at all interested in helping to resolve this issue. After a few minutes they miraculously we able to have a room available as was previously told wasn’t possible. Once getting into the room I walked around to look for cleanliness and immediately found pubic hair in the corner of the bathroom floor, hair on the toilet seat, hair in the shower drain and some kind of food debris on the gasket of the fridge and freezer doors. The last stay here was the reason for the stay here while back in town for a night or two. The only issue at that time was a non working pool but did not hinder the stay. Now I’m not trying to be minuscule about the problems here but it’s kind of revolting to think they left pubic hair from the previous guest and a minimal cleaning between guests make one ponder the question of what else did they not clean?
At least the pool is open during this stay.

Spencertwinsmom

Rooms are somewhat dated. Flooring in rooms need updating. Noisy ac gurgling and making a lot of noise. Room darkening drapes do not block out the bright street lights. Did not get much sleep. Hotel has great location near shopping and dining.

James Burris

The only redeeming things about this location is that the breakfast was good and the location is prime. There were so many shops and restaurants in walking distance.

I tried this place three times for my stay during a business trip. The first time I bounced between three rooms because the first two were covered in mold and one had a roach in the refrigerator. The morning staff was helpful in getting me switched.

The 2nd and 3rd visit I was checked in by the same woman late at night. Each time I booked the previous night so that I could ensure I had a room, as I was checking in at 2am, and the front desk person was extremely rude and dismissive. She insisted I didn’t have a reservation because they were sold out, until I showed her my app with the reservation loaded.

The hallways were gross, carpet was nasty, closet doors are either missing or not on the tracks, half of the workout equipment in the gym was broken, and the rooms smelt musty.

I would not stay her again.