DoubleTree by Hilton Hotel Jacksonville Riverfront - Jacksonville, Florida

Werner G

Hier wohnten wir zentral für einen Trip nach Daytona Beach, zum Golfen, zum Shoppen im Premium Outlet Saint Augustin und.....preiswert für vergleichbare andere Hotels. Das werde Ihr selbst noch merken. Das Hotel ist nicht mit Day Inns oder Motels vergleichbar.||Wir haben selbst zweimal verlängert

Jrene Rolli

Tolle Hotelanlage mit Pool direkt am River. Personal war sehr freundlich. Die Zimmer sind nicht sehr gut isoliert und ziemlich laut. Ansonsten alles top. Auch das Frühstück schmeckte gut.

Gail K

If I based my rating on the staff alone, it would be 5 stars plus. I had to give 4 stars because the place needs work. There were major plumbing problems and the bathroom was interesting. There were no towel bars, and the sink rim was too narrow for even a toothbrush. The big walk-in shower was nice, except one sliding door was unmovable, so you had to get in and turn on the water and get a wake up shot of cold water. There were no grab bars or a seat in the shower. Someone really needs to rethink this. The room itself was fine, the bedding was great. The location on the river was perfect. The staff deserves 10 stars for how pleasant and helpful they were. I lost a family heirloom ring and thought it was gone forever. It was found in the bar/restaurant area by Kathryn and Hunter and turned into the front desk. I can't thank them enough, and kudos to all the staff who dealt with everything gracefully and professionally.

Amy Metzler

Oh my this hotel needs a serious refurbishment. The staff was amazing, but the property is seriously run down. During half of our stay only one of three elevators were working. You can look at photos for yourself, but everyone in our travel group had nothing good to say about their rooms. All were very run down, looking more like what you expect from a motel 6, not a DoubleTree.

Sydney Osborne

The hotel was accommodating with my early check-in, which I appreciated. However, I was given an accessible room, even though I didn’t need one. I hope this didn’t inconvenience anyone who might have required it. Unfortunately, the room was disappointing—there was noticeable dust, the bathroom appeared unclean, and the furniture had minor damage. On a positive note, the location was excellent, but the overall experience did not meet my expectations

Kienan Spruance

Rooms are in dire need of repair. Staff at check-in and breakfast were amazing. When I walked into the room I was disappointed by the quality of the furniture, bed, shower and basically everything. Bathtub had chipped paint all throughout. Had to go two floors up to find a working ice machine. Need a linebacker to open the balcony door. Disappointing experience. Thought Hilton would do better.

Tacoya T

The area of this hotel is beautiful. Especially at night. The valet team, front desk agent (Zakiah), and the maintenance guy Bo, were all amazing.

I really wish I could say the same for my guest room. It was disgusting! A room at the Days Inn probably would’ve been better. The room reeked of urine and musk. The carpet was absolutely gross. The furniture was dusty, old, dingy and stained. My bedding was not clean. It took a good bit of arm work to pry open the sliding door to the balcony, and the bathroom! The bathroom was so filthy, I wouldn’t even wash my dog in that shower. Needless to say, my daughter and I did not stay.

Before leaving, I spoke with the front desk agent about my issues. She informed me she would let the manager know in the morning. Well I never was reached out to. I called a couple days later to speak with the manager but I was told she wasn’t there and would call me. She never did. It wasn’t until I called the guest complaint line (which is another situation smh) where I ended up calling the hotel again and finally spoke to the manager, Latoya G. The way she handled me and the situation was very appalling. Although I was the one who was disappointed for wasted time and money, I was polite when speaking with her. However, she was rude, annoyed, uninterested in hearing what I had to say really (I attest that to the fact that she KEPT cutting me off), and just down right unprofessional. As someone in leadership, there’s a certain level of decorum one should display. She did not possess that. I’ve been treated better at McDonald’s!

Meliha İnci

Absolutely Disgusting Experience
The air conditioning didn’t work properly, leaving the room freezing cold. On top of that, our neighbors were constantly smoking weed or drinking alcohol, and the smell filled our room—it was absolutely unbearable. Despite reporting this to the staff, they did nothing to address the issue.

To make matters worse, we discovered mold on the blankets when we checked them with a flashlight. It was beyond disgusting. The staff showed no concern at all. After much arguing, they finally changed our room, but the new one was just as bad. The air conditioning was still broken, the blankets were still moldy, and the hallways reeked of weed and alcohol on most floors.

The staff’s attitude was atrocious. At first, they lied and said there were no available rooms, and when we persisted, they were rude and dismissive, saying things like, “It’s too early for this.”

We had to go through this at 1:30 AM.

This stay was an absolute nightmare. I wouldn’t recommend this place to anyone.