Best Western Plus Northwest Inn & Suites - Houston, Texas

J. S.

Ich verstehe nicht, wie man dieses Hotel weiterempfehlen kann. Wir sind direkt wieder abgereist. Um die Ecke gibt es viel Schönere. Das angebotene Zimmer im 2. Stock war eine Katastrophe. Direkt ausgecheckt.

Pascal R

Das Hotel ist einwandfrei. Wir haben hier mehrfach übernachtet und hatten keine Probleme.||++: sehr sauber, gute Lage (am Highway und doch ruhig), freundliches Personal, Preis-Leistungsverhältnis sehr gut||Einige Restaurants in der Nähe (Chinese, Wings, Fast Food), aber nicht fußläufig zu erreichen.||15 Minuten bis Downtown Houston||Donnerstag ist Happy Hour mit gratis Chips!||||Leider fehlt ein Safe im Zimmer.

Simone N

Wir lieben BW, die großen Zimmer und die Betten mit den vielen Kissen.|Leider war die Freundlichkeit der Mitarbeiter nicht so wie sonst, trotzdem gehen wir wieder in ein Best Western - wo auch immer wir sind und es eins gibt!

Eric Wicher

Sauber, sehr nettes Personal, Frühstück US typisch, kann man empfehlen

Judy Jones

UPDATE: the hotel manager we spoke to when checking out was actually very kind and apologetic about the room. He understood our point of view and asked for understanding on his part as well. His customer service was impeccable.

The room seems clean but this area is not safe nor clean. Homeless at every underpass with their tent cities!!! They have to lock up the lobby at dark due to homeless. The toilet seat is about to fall off the toilet. The water pressure is extremely poor. It barely comes out of the shower head. When complained about it was basically too bad so sad. Was supposed to stay here 2 nights for cancer treatments at MD Anderson but we are leaving in the morning and having to eat the cost of the second night as they refused refund for second night. I had 7 more trips booked with best western plus hotels and just cancelled them all. If they are going to display this lack of customer service I don’t want any part of them!

Nishith K

I had requested an early check-in while booking and was confirmed for that. Upon arrival, although I received the key early, the room was not ready as the cleaning was on-going. I had to wait outside the room with my bags and family (additional 3 with kids) for the next 45 minutes.|Went inside the room, it had a strong smell as if someone was smoking inside the room. although the room was labelled non-smoking. Complained, and the housekeep brought a room-freshener and sprayed all over. Didn't help. |Had to be somewhere and came back around 11.00 pm and was preparing the kids to bed when someone knocked the door. Didn't respond but the knocking did not stop. Opened, and there was a staff of the hotel who asked me about the trolley that was there in the corridor at the moment. Who comes at a guest's room knocking around midnight and ask about a trolley that is lying around? The next morning, while leaving for breakfast, the trolley was still there. What as the point of asking about it when you are leaving it right there?|Scary place!

Moriah S

If I could give them zero stars I would. My deposit is still not on my card. The man lied and said it would hit in a day, THEN the lady lied, so just a place FULL of liars. I almost took a bath first. Super quiet. Edible food and great cable. Cool interior and great lighting. Very homey and affordable.

Mobile638651

If I could give a -10 (negative 10), I would for the services at Best Western Plus Northwest Inn & Suites.||The front desk man checked me in and said to me up front that the door to the room 218 couldn’t be opened. He would escort me to the room and use a key to open the door. Room 218 was the last room available and the hotel was full. I would be moved to another room in the morning when someone checked out. The person who checked me in gave the key to another man named Sam to bring me to the room as he was about to leave at the end of his shift. ||Sam took me to the room and opened the door using the key. The room had strong smoke odor as I walked in. After a long day of driving, I tried but could not settle in because I was starting to cough after in the room for a few hours. I specifically stated in my reservation’s request “Extremely allergic to animal hair & smoking.” Yet I was in a room that was definitely smoked in. I looked around and saw the smoke detector was wrapped tightly in plastic. That meant someone had smoked in the room and wrapped the plastic around the smoke detector to prevent it to sound off. I immediately went to get Sam and pointed out the smoke detector being wrapped in plastic. I told him that I will check out in the morning. Sam told me to talk to the manager who will come in at 7am. I could not sleep that night. I spent the night looking for a hotel. I came down around 7:05am and saw Sam who introduced Maria as the manager. I informed Maria that room 218 was a smoking room and I had to move out as soon as possible. Maria said that she was fine with me checking out and would refund the charge. When I checked out around 8am, she still charged me for the night. I said that she should not charge for the room and she said that she needs to talk to her manager Sawan or Saloan. I said that she must speak to her manager as I will dispute the charge. ||It is very unfortunate for the hotel to provide extremely poor services to the customer and refuse to make correction for the wrongs. I am glad that I could find a room at Best Western Plus Hobby Inn & Suites for the remaining three days of my stay in the Houston area. I will never come back to Best Western Plus Northwest Inn & Suites. I also hope the hotel will remove that plastic wrap from the smoke detector immediately as that is a VIOLATION of safety.